Using our reliable partners tecnologika can provide you with a managed, high value support contract with almost unlimited SLA flexibility along with site-associated engineers for complete customer satisfaction.
Operated from a UK based call centre and delivered using dedicated regional engineers the success of our service stems from taking a local approach and selecting the right partners. This is demonstrated by a first time fix rate of 96% and £5M worth of stocked strategically located spares.
Every maintenance contract is given a contract Manager, who is a dedicated liaison responsible for improving service where possible. They are responsible for service reviews and provide trend analysis on logged incidents ensuring the right preventative steps are taken to reducing future calls such as end-user training, firmware updates and policy changes.