How We Supply IT

Supply-Chain Management

At tecnologika we take a strategic approach to helping our customers Select, Source, Deploy and Manage their technology. By ensuring your infrastructure is optimally suitable for your application or task; sourced at the most competitive industry rate and delivered or deployed in the most effective manner we aim to simplify your procurement process and serve as a “One-Stop-Shop” for all your technical needs.


Selection

Assessment

We start our assessment by gaining a full understanding of the operational and technical requirement driving the IT acquisition and by understanding the organisations structure, including the People, Technology and existing Processes.

Value-added Deliverables

Creating beneficial documentation along the way such as technical benchmarks detailing performance; commercial proposals highlighting ROI (Return and Investment), TCO (Total Cost of Ownership) and technology roadmaps are just some of our value added deliverables.


Procurement

One-Stop-Shop

Using our extensive distribution relationships; best of breed vendor partnerships and accumulated economies of scale, we are able to commoditise IT product procurement, providing you with a highly competitive, unbiased and reliable “one-stop-shop”.

Standardisation

tecnologika can be your single point of contact for all your IT infrastructure requirements. We can help you standardise where you procure your Software, Hardware, Professional Services and Support.

Exceeding Customer Expectations

Our exemplary customer service is headed up by your dedicated Account Contact, on-hand to manage pre-sales enquiries, post-sales support and order management. All of our sales professionals are highly trained in relevant technologies and we will always aim to exceed our customers’ expectations.


Delivery

Global Supply-Chain Network

Using our global supply-chain network, tecnologika can advise and administer the local and global delivery of your IT Infrastructure, getting your technology to hard-to-reach places, in the most efficient way available. We regularly deliver to emerging economies in Eastern Europe, Asia & South America as well financial strongholds such as New York & Zurich.

Customs Services

Depending on the destination countrys’ trade restrictions we can help you source in country or ship internationally depending on your projects urgency. We will advise you at every step of the process, demystifying customs legislation and we can even manage duties and taxes on your behalf.


Deployment

Preparation of Technology

If you have sourced your technology from tecnologika we can ensure that before your Hardware is installed, your equipment is fully tested, optimised and asset registered at our configuration facility before it gets to you or before we deploy it for you.

Expertise to Work with You

Whether your project requires engineers for infrastructure implementations, professional consultants or project management, our professional services division has the expertise and resources to support you. Our skilled engineers deploy technologies in highly critical environments, on a global scale for our clients, in some of the most challenging industries.

Extending Your Reach

Our engineering team can extend the support and services of your IT department, meeting the ever changing demands on your IT resources by providing you with ad-hoc resources for help desk cover; or completely roll-out a planned project such as datacentre migration on your behalf.


Maintenance

First Time Fix Success

Operated from a UK based call centre and delivered using dedicated regional engineers, the success of our service stems from taking a local approach, and selecting the right partners. This is demonstrated by a first time fix rate of 96% and £5M worth of stocked strategically located spares.

Unlimited SLA Flexibility

Using our reliable partners, tecnologika can provide you with a managed, high value support contract with almost unlimited SLA flexibility along site-associated engineers for complete customer satisfaction.

Dedicated to Improvements

Every Maintenance contract is given a contract Manager, who is a dedicated liaison responsible improving service where possible. They are responsible for service reviews and provide trend analysis on logged incidents ensuring the right preventative steps are taken to reducing future calls such as end-user training, firmware updates and policy changes.


IT Disposals

Accredited

tecnologika holds all Waste Management Licenses needed to offer services which are WEEE compliant. These licenses, issued by the Environment Agency, include a full ‘Waste Management License’ and ‘Waste Carrier License’.

Data Integrity

At tecnologika, we understand the importance of maintaining your data integrity and those we have a duty of care to our customers when dealing with the disposals. We always provide full documentation detailing work carried out for our clients’ and provide a number of data destruction methods to ensure that intellectual property is removed and secure. These are Data wiping, Data Shredding and De-gauzing.

Flexible Collections

We can provide you with hassle free WEEE cages, ideal if you are carrying out staggered hardware refreshes, or you can arrange a scheduled collection from anywhere in the mainland UK by getting in contact with us.